Frequently Asked Questions

GENERAL

How to place an order?

You may place an order through this website, just like any online store!

For additional help, visit our How To Order page for a full video tutorial & step-by-step instructions.

How do you pick your food?

We know that only the best can be served to your family. Our staff practices strict quality checks and delivery protocols to ensure that your food will always arrive fresh.

Read our 100% Guaranteed Fresh promise for more information on how we handle your food.

Will our food arrive fresh?

Yes, all our items are 100% Guaranteed Fresh at your doorstep, regardless of your location in Metro Manila or Rizal. Anything below your standards can easily be refunded.

What is the minimum order?

The minimum order is P1500 per order.

Do you store your items?

No, all of our items are sourced during the morning of delivery itself. This assures that we are able to deliver only the freshest produce available each day.

  

DELIVERY

To what cities do you deliver?

We deliver to all cities in Metro Manila, as well as Cainta, Antipolo, San Mateo, and Taytay, in Rizal.

How much is the delivery fee?

METRO MANILA

Quezon City, Makati, Manila, Pasig, Mandaluyong, Marikina, San Juan, Taguig, and Malabon: P99

Paranaque, Muntinlupa, Pasay, Las Pinas, Pateros, Valenzuela, Caloocan, and Navotas: P199

RIZAL

Cainta: P149

Antipolo, San Mateo, and Taytay: P249

Angono and Binangonan: P499

*Free delivery is automatically applied to all orders above P5000.

Where will the delivery be coming from?

Our deliveries come from Quezon City. All items are guaranteed to arrive fresh at your doorstep regardless of your location.

How do you deliver?

We deliver through third party delivery services such as Transportify, Lalamove, Grab, other similar platforms, as well as independent drivers and riders.

Almost all orders are delivered via air-conditioned vehicles to help keep the items fresh and cooled.

On what days do you deliver?

We deliver everyday and offer next-day delivery. Payment cut-off for next-day orders is at 7:30PM.

What time is our delivery?

We usually deliver between 9:00AM-3:00PM. Delivery time requests may or may not be accommodated.

 

PRODUCTS

Where do you source your items?

Our local products come from different regions in the Philippines. We source these daily, choosing only the freshest products available for you.

Are your fish/seafoods cleaned before delivery?

Yes, we clean, descale & gut all fish before delivery for your convenience. The weight is calculated through the pre-cleaning weight of items ordered.

Feel free to contact us if you want your fish delivered uncleaned & with scales on.

Will the weight of my ordered items be exact?

All items are weighed and packed to be AT LEAST the weight ordered, and in most cases even a little bit more. For all items except fish, please allow a few grams margin of error for weighing scale inaccuracies and moisture evaporation (for non-fish seafood and meat), at most up to -+5%.

Fish is calculated through the pre-cleaning weight. Cleaned fish usually weighs 5%-15% less, depending on the amount of blood, moisture evaporation, and size/weight of entrails, and may vary from fish to fish even of the same kind.

If you receive any items weighing less than 95% (80% for cleaned fish) of the weight ordered, please take a photo and inform us within an hour of delivery arrival.

 

PAYMENT

What are your modes of payment?

We accept credit/debit card payments through PayMongo, bank transfers to BDO or BPI, GCash, Maya, and GrabPay.

Do you accept COD?

Sorry, we do not accept COD as we use third-party couriers to fulfill our orders.

 

REFUNDS

What if an item we ordered is out of stock?

We will contact you early in the morning before delivery to ask for replacement preferences. Non-reply will lead to skipping the item/s which can be refunded or credited to future orders.

What if I am not satisfied with the quality of the items I received?

Here at Safe Select, we are proud of our commitment to excellent quality and customer service. In any case like this, you can easily contact us and we'll be happy to replace or refund any items that did not arrive fresh.

Read our 100% Guaranteed Fresh promise for more information.

How will the refund be processed?

You may choose between getting a credit voucher for your next order, or a direct refund within 3 days. Refunds can be processed to BDO, BPI, or GCash.

Have any other questions? Contact Us