Frequently Asked Questions

GENERAL

How can I place an order?

You may place an order through this website, just like any online store!

For additional help, visit our How To Order page for a full video tutorial & step-by-step instructions.

How do you pick your food?

We know that only the best can be served to your family. Our trained staff hand-picks your food to deliver only the palengke's best selections to your doorstep. We practice rigorous Quality Control and Delivery Processes to ensure that your food will always arrive fresh.

Will our food arrive fresh?

Yes, we practice rigorous Quality Control and Delivery Processes to ensure that your food arrives fresh. Your orders are covered by our Palengke-Fresh Promise, which guarantees that everything will arrive fresh at your doorstep. Anything below your standards can easily be refunded upon informing us.

What is the minimum order?

The minimum order is P1,500 per order.

Do you stock your items?

No, all of our items are sourced from the palengke during the morning of delivery. This assures that we are able to deliver only the freshest food available each day.

Can I schedule recurring deliveries weekly/monthly?

Although we currently do not offer recurring delivery options or subscriptions on orders, we do have a very easy “instant reorder” feature based on your past orders.

Just login to your account to access your order history and reorder your entire cart from there.

 

DELIVERY

To what cities do you deliver?

We deliver to all cities in Metro Manila, as well as Cainta, Antipolo, San Mateo, Taytay, Angono, and Binangonan in Rizal.

How much is the delivery fee?

METRO MANILA

Quezon City, Makati, Manila, Pasig, Mandaluyong, Marikina, San Juan, Taguig, and Malabon: P99

Paranaque, Muntinlupa, Pasay, Las Pinas, Pateros, Valenzuela, Caloocan, and Navotas: P199

RIZAL

Cainta: P149

Antipolo, San Mateo, and Taytay: P249

Angono and Binangonan: P499

*Free delivery is automatically applied to all orders above P4,000.

Where will the delivery be coming from?

Our deliveries come from Quezon City. All items are guaranteed to arrive fresh at your doorstep regardless of your location.

How are your deliveries handled?

We deliver using air-conditioned vehicles to ensure that all of your food arrives fresh and cool to your doorstep. We hire trained drivers on third-party delivery services such as Transportify to handle your food safely.

Read more on our delivery processes here.

When will our order arrive?

We deliver everyday and offer next-day delivery. Payment cut-off for next-day delivery is at 7:30PM.

Can I order in advance?

Yes, you can schedule deliveries up to 7 days in advance. On your cart (before checkout), you can select your chosen delivery date, ensuring your fresh food will arrive when it's most convenient for you.

What time will our delivery arrive?

We make our deliveries between 9:00AM-3:00PM.

The exact time of arrival depends on multiple factors such as the number of drivers available, traffic, and optimal route.

Please note that delivery time requests may or may not be accommodated. Rest assured that our team does their best to deliver your food as early as possible, and that your order is guaranteed to arrive fresh no matter what time of day.

Can I specify delivery instructions, like bringing the package up to my condo unit or leaving it at the lobby if I'm not home?

Yes sure! You can request specific delivery instructions upon placing your order.

Please note that having the driver carry the packages up to your condo unit is an additional service with a P60 fee, to be paid directly to the driver. Requests for a specific delivery time may or may not be accommodated.

Just contact us and we'll do our best to accommodate your preferences. 

 

PRODUCTS

Where do you source your items?

Our local products come from different regions in the Philippines. These are delivered and sourced from the palengke daily, choosing only the freshest products available for you.

Are your fish/seafoods cleaned before delivery?

Yes, we clean, descale & gut all fish before delivery for your convenience. The weight is calculated through the pre-cleaning weight of items ordered.

Feel free to contact us if you want your fish delivered uncleaned & with scales on.

Will the weight of my ordered items be exact?

All items are weighed and packed to be AT LEAST the weight ordered, and in most cases even a little bit more. For all items except fish, please allow a few grams margin of error for weighing scale inaccuracies and moisture evaporation (for non-fish seafood and meat), at most up to -+5%.

Fish is calculated through its pre-cleaning weight. Cleaned fish usually weighs 5%-15% less, depending on the amount of blood, moisture evaporation, and size/weight of entrails, and may vary from fish to fish even of the same kind.

If you receive any items weighing less than 95% (80% for cleaned fish) of the weight ordered, rest assured that the difference will be refunded under our refund policy.

 

PAYMENT

What are your modes of payment?

We accept credit/debit card payments through PayMongo, bank transfers to BDO or BPI, GCash, Maya, and GrabPay.

Do you accept COD?

Sorry, we do not accept COD as we use third-party couriers to fulfill our orders.

 

REFUNDS

What if an item we ordered is out of stock?

In case there are any unavailable items, we will contact you early in the morning before delivery to ask for replacement preferences. Non-reply will default to skipping the item/s, which can be refunded or credited to future orders.

Can I cancel or reschedule the rest of my order if certain item/s are unavailable?

Unfortunately, we can not cancel or reschedule the rest of your order if certain items are unavailable on the day of delivery. Our team processes orders overnight and sources your food from multiple suppliers, so the rest of your order would likely already be prepared. Rest assured that the unavailable item/s will be refunded as soon as possible.

What if I am not satisfied with the quality of the items I received?

We at Safe Select are proud of our commitment to excellent quality and customer service. In any case like this, you can easily contact us and we'll be happy to replace or refund any items that did not arrive fresh.

Read our Palengke-Fresh Promise for more information.

How will the refund be processed?

You may choose between getting a credit voucher for your next order, or a direct refund within 3 days. Refunds can be processed to BDO, BPI, or GCash.

Have any other questions? Contact Us