Frequently Asked Questions
How do you pick your food?
We know that only the best can be served to your family. We hand-pick the freshest items for you, as if you chose them yourself.
Will our food arrive fresh?
We guarantee that all of our items will arrive fresh at your doorstep, regardless of your location in Metro Manila. Anything below your standards can easily be refunded.
What is the minimum order?
The minimum order is P1500 per order.
Do you store your items?
No, all of our items are sourced during the morning of delivery itself. This assures that we are able to deliver only the freshest produce available each day.
To what cities do you deliver?
We deliver to anywhere in Metro Manila.
How much is the delivery fee?
Quezon City, Makati, Manila, Pasig, Mandaluyong, Marikina, San Juan, Taguig, and Malabon: P99
Other cities in Metro Manila: P299
Free delivery is automatically applied to all orders above P5000.
Where will the delivery be coming from?
Our deliveries come from Quezon City. All items are guaranteed to arrive fresh at your doorstep regardless of your location.
How do you deliver?
We deliver through third party delivery services such as Transportify, Lalamove, Grab, other similar companies, as well as independent drivers and riders.
On what days do you deliver?
We deliver everyday and offer next-day delivery. Payment cut-off for next-day orders is at 7:30PM.
What time is our delivery?
We usually deliver between 9:00AM-3:00PM.
Where do you source your items?
Our local products are sourced from different regions in the Philippines.
Are your seafoods cleaned before delivery?
Yes, we clean all of our seafood items before delivery for your convenience. The weight is calculated through the pre-cleaning weight of items ordered.
Will the weight of my ordered items be exact?
All items are weighed and packed to be AT LEAST the weight ordered, and in most cases even a little bit more. For all items except fish, please allow a few grams margin of error for weighing scale inaccuracies and moisture evaporation (for non-fish seafood and meat), at most up to -+5%.
Fish is calculated through the pre-cleaning weight. Cleaned fish usually weighs 5%-15% less, depending on the amount of blood, moisture evaporation, and size/weight of entrails, and may vary from fish to fish even of the same kind.
If you receive any items weighing less than 95% (80% for cleaned fish) of the weight ordered, please take a photo and inform us within an hour of delivery arrival.
What are your modes of payment?
We accept credit/debit card payments through PayMongo, as well as bank transfers to BDO, BPI, and GCash.
Do you accept COD?
Sorry, we do not accept COD as we use third-party couriers to fulfill our orders.
What if an item we ordered is out of stock?
We will contact you early in the morning before delivery to ask for replacement preferences. Non-reply will default to skipping the item/s which can be refunded or credited to future orders.
What if I am not satisfied with the quality of the items I received?
Here at Safe Select, we are proud of our commitment to excellent quality and customer service. In any case like this, you can easily contact us and we'll be happy to replace or refund any items that did not arrive fresh.
How will the refund be processed?
You may choose between getting store credit through a gift card for your next order, or a direct refund within 3 days. Refunds can be processed to BDO, BPI, or GCash.
Have any other questions? Contact Us